Cynthia McMath, supervisor of claims follow-up in the patient financial services department, has been named Johnston Health Ambassador of the Month.
During a recent presentation, CEO Chuck Elliott said McMath likes investigating and tackling problems. “Her managers give her special projects because they have confidence in her accuracy and performance,” he said. “Just recently, she led a project that identified $1.2 million in potential billing on low-priority claims.”
McMath grew up on Barbour Road near Smithfield. As a teenager, she worked summers at the hospital through a federal program. Although she started out wanting to be a nurse, she later found great satisfaction in working in the hospital’s business area.
During her 13 years at Johnston Health, she has also worked in registration and as a financial counselor. “I love my job,” she says. “I enjoy the rapport with coworkers. We’re like family. I like being able to set and accomplish a goal. It makes you feel good.”
Coworkers say McMath comes to work every day with energy, enthusiasm and a willingness to assist coworkers and patients.
Through the ambassador program, Johnston Health recognizes employees who go above and beyond the call of duty. They deliver quality care, foster teamwork and offer excellent service.
In addition to a designated month-long parking space, McMath will receive eight hours of paid time off.
McMath and her husband, Don, have two grown daughters and six grandchildren. They live in Four Oaks. Outside of work, she is committed to her church where she assists with running the food and clothing pantry and the Toys for Tots program. She is also a minister.
About Johnston Health
Johnston Health is the health care system serving Johnston County. It operates acute care hospitals in Smithfield and Clayton, which are licensed for a combined 199 beds. Since February 2014, Johnston Health has been part of UNC Health Care.