When was the last time you had a truly great customer experience? If you’ve been inside the Benson Post Office in the last 8 years, chances are you may have had a great customer experience when talking to Corinne Manes.
The Town of Benson Staff and Jenny Campbell of Jenny’s Sweet Creations surprised Corinne with the first “Caught Ya Doing Good” award and a gift basket from Jenny’s last week.
Corrine is a Customer Service Representative with the United State Postal Service (USPS) and previously worked for 15 years at a large banking firm. A philosophy to live by, “The more smiles that you can get, the better your day is,” came from her father, Bill Coates, former Coats Fire Department Chaplain. Corinne said it is this philosophy that helped shape the way she interacts with people, not just at her job, but everywhere.
In her free time, Corrine works with Paw Project, a rescue relief program to help animals and families in need. The Paw Project was founded in October 2014 and responds to calls about dogs, cats, and horses, to name a few. Corinne is so passionate about animal welfare that she has 13 pets at her own home, including 11 dogs, 2 birds, and 1 cat.
David Pearson, Supervisor at the Benson USPS, said the following about Corinne’s “Caught Ya Doing Good” award: “Corinne definitely has a gift with people. Keep up the great work!” Corinne addressed more of her everyday interactions at the post office, “I love people. It’s my responsibility to know my job, that was branded into me at [the banking firm]. If someone doesn’t have their package ready when they get to the post office, it’s my job to show them their options,” so they can get their package to the appropriate destination as quickly as possible.
The Postal Service’s goal is to become the “shipper of choice” for online purchases and returns, working on our own and with partners in the shipping industry. Market research has shown again and again that the value of mail is very high compared with other forms of messaging.
Benson area merchants want to spread the message that our community is a great place to work, live, and play. To recognize this effort, the Town of Benson and Jenny’s Sweet Creations will showcase an outstanding customer service employee each month. Help us pay it forward by posting your expectional customer service story to the Town of Benson’s Facebook page.