“Face-to-face contact is often essential for child protective services and adult protective services work,” said NCDHHS Secretary Mandy Cohen, M.D. “This designation will help these emergency workers have the tools they need to stay safe while continuing to serve vulnerable children, adults and families.”
Child protective services and adult protective services are essential to protecting children and adults who are suspected or who have been found to be abused, neglected or exploited. These essential workers need access to complete information to effectively access child and adult safety and well-being. In many cases, the firsthand observation needed to obtain this information requires face-to-face contact with children, adults and families.
The new designation for child protective services and adult protective services workers is in addition to other measures intended to limit face-to-face contacts to the extent possible or conduct visits virtually.