SMITHFIELD – Johnston County’s 911 Communications Department has been reaccredited for the fifth time by the International Academies of Emergency Dispatch (IAED) as a Triple Accredited Center of Excellence. The IAED is a standard-setting organization for emergency dispatch protocols worldwide. Johnston County first received this Tri-Accredited status on August 22, 2011 and was the third 911 center in the world to reach this milestone.
“I would like to humbly thank all of our staff,” said 911 Communications Director Brett Renfrow. “Our telecommunicators do an outstanding job of processing calls on a daily basis to ensure we provide the appropriate assistance and guidance to our citizens as well as our public safety partners.”
This reaccreditation was awarded on January 17, 2024, and represents a significant and continuous accomplishment for the County’s 911 Communications team. The honor also exemplifies the department’s dedication to offering the highest caliber police, fire, and medical dispatch services.
Mr. Renfrow points out that his staff works extremely hard to meet and exceed state and international standards. “Our Training/Quality Assurance Division has done a phenomenal job preparing our staff and validating that our performance standards are met in order to continually provide our citizens with the highest level of service to save lives and protect property. The use of these protocols demonstrates our steadfast commitment to safety and proper resource allocation for our citizens.”
Congrats to the entire Emergency Call Center!